Safety, crowds and lost & found

In the crowds

• Agree a meeting point by gate number (e.g. "King Fahd Gate 79"), not a landmark everyone uses
• Share live location with your group before you go in
• Wear a wristband or card with your name, hotel and phone number. It's essential for children and elderly relatives.
• Don't push. In a dense crowd, move with it and work your way to the edge.
• Note your nearest exit when you settle anywhere

If you lose someone

• Go to the meeting point and wait
• Ask security staff or a Haram information desk. Lost-children points exist in both mosques.
• Call your hotel reception
• Contact your embassy if you can't find them after several hours

If you lose belongings

• Report it at the Haram lost & found office
• File a police report for passports and valuables
• Keep photos of your passport and visa on your phone and in your email

Valuables

Use a zipped pouch worn under your clothing, keep phones in front pockets, and leave passports in the hotel safe unless you need them.